Categories
Accept Credit Cards

Frequently Asked Questions

Which credit cards do you accept?
Visa, Master Card, American Express, and Discover

When placing an online order, why do you require that my billing address match the address information used by my credit card company to send statements?
This is done to protect you from unauthorized purchases. If the billing address entered on the billing details page does not match the address where your credit card company sends your statements, the credit card company will not authorize the charge.

Can I place an order over the phone with a credit card?
Yes! For orders under $500 we can take your information over the phone. Anything over requires completion of our Credit Card Authorization Form which authorizes us to use your card.

Do you charge sales tax?
Local sales tax is charged for all orders delivered to California addresses. Currently, orders shipped outside of California are not subject to sales tax.

For international orders, you may be responsible for any VAT (value-added tax) or import duties. These are collected by the shipper and are due at the time of delivery. You should check with your local shipping office for more information.

What is your payment policy for international orders?
We require payment by bank wire transfer for all international orders. Transfer information is provided when you place your order. There is a $20 bank fee added to your total, your bank may charge additional fees. You are also responsible for any duties imposed by customs. Please note that though our online store does not support international orders, we can take your order via phone, email, or fax.

Can I place an order on-line?
Yes, secure, on-line shopping is available for domestic sales (contiguous US, Alaska and Hawaii). Sales taxes, where applicable, are applied.

For international customers, these order options are available:
1. Email
2. Phone: 1-800-228-4429
3. Fax: 1-818-980-9911

How do I place an item on consignment?
Contact any Sales Staff member for assistance. All consignment items are backed by LSC's 90-day warranty and, therefore, require testing by our Service Department for operational integrity. There is a nominal fee for this service (usually a 1/2 hour service charge). After the item has been checked for operational integrity, we will list it on our website, and display it on our sales floor. The Consignment Policy further details our terms and conditions.

How do you calculate shipping costs?
Shipping costs are calculated using FedEx and UPS software packages. Unlike some vendors, we do not charge additional fees for handling. Check our Shipping & Returns link for more information.

Which shipping methods are available?
For online orders, we ship via UPS and FedEx. USPS is only available for offline orders. For high value products, we discourage shipping by standard mail. Local delivery by courier is available upon request. Check our Shipping & Returns link for more information.

What is your return policy?
We have a 30-day return policy. However, all sales returns for in-stock items are subject to a 15% restocking fee. Special order items are subject to the manufacturer's restocking fee which run anywhere from 15% to 40% of the MSRP plus any shipping charges incurred. Restocking fee may be waived for stock items returned for store credit or exchange. Check our Shipping & Returns link for more information.

What is your rental policy?
View our complete Rental Policy or contact any Rental Staff member for assistance.

How can I be added to/removed from your email or mailing list?
Use this form by choosing the appropriate button that matches your request. We respect and protect the privacy of your information. Collected customer data is strictly used for LSC's marketing initiatives and never sold to any of our vendors. All LSC correspondence (letters, postcards, even the mailing of literature printed by our vendors), is handled by LSC internally. Rest assured that none of our vendors see your information. More information can be found here: LSC's Privacy Policy and Anti-Spam Policy.

What is MAP?
Some manufacturers require a "Minimum Advertised Price" Policy or MAP that prohibits dealers from advertising/publishing select items at a price below this set MAP. On our on-line store, MAP prices are enforced when you see this designation: "MAP Pricing".

I qualify for partial exemption the sales and use tax under California Exemption Section 6378. How do you handle this?
Simply notify your Sales Representative if you have a California Section 6378 Exemption Certificate and fax the form to 818-980-9911. Online, add "Exemption Certificate" in the comment box provided at checkout. Even though taxes will be calculated, your card will NOT be processed until we contact you to confirm your eligibility.

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