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Shipping & Returns

When do you ship?
Most orders placed before 2 p.m. Pacific will ship the same day. An LSC Sales Representative will contact you regarding any out-of-stock issues.

Where do you ship to?
Online orders are COD only and applicable to domestic shipments (contiguous US, Alaska and Hawaii). If you have net terms, please call 818-980-9891 or email the Sales Department to place your order. International orders are accepted by phone, fax, or email only. Some manufacturers prohibit us from selling internationally due to dealer territory agreements. Please contact your Sales Representative to see if such a restriction applies to your order.

Which shipping methods are available?
For online orders, we ship via UPS or FedEx for Monday to Friday delivery only. For orders $100 and above, we request that FedEx and UPS obtain an adult signature at the time of delivery. We understand that you or someone else may not be available at the time of delivery; if this is the case, speak with your sales rep to discuss other shipment options. If ordering online, enter "NO SIGNATURE" in the COMMENTS section during the check-out process.

If you prefer to use your own shipper number, you can enter this information during checkout (under 3rd Party Shipping) and you will not be charged for shipping. A "Store Pick-up" option is also available at checkout where you are directed to pick-up your order at our Sales Department's "will-call" area. Offline, we can ship via DHL if you have an account number. Local delivery by courier is available upon request.

NOTE: Due to the ongoing WGA and SAG/AFTRA strikes, we are temporarily closed Mondays for an indefinite period. Online orders for in-stock items placed after 2 PM Friday and over the weekend will not ship until the following Tuesday. Please keep this in mind especially when opting for expedited shipping.

How do you calculate shipping costs?
Shipping costs are calculated using FedEx or UPS software packages that calculate rates based on the destination, size and weight of your order.

Do you offer free shipping?
Free domestic standard shipping is applied to eligible online orders and items of $99 or more, and limited to domestic shipping addresses in the 48 contiguous United States and the District of Columbia. Orders shipping to Alaska and Hawaii do not qualify for free shipping. For details, link here.

I want my order in one shipment. How do you handle this request if I'm ordering online?
At checkout, you are given the option to say yes or no to one complete shipment. If you choose "yes", we will hold your order and ship it only when all items are in stock. If you choose "no", we will ship your items as they become available. A Sales Rep will call you about the additional shipping charges.

How can I track an order that's been shipped?
An email notification from a Sales Department representative will include your invoice and tracking number.

What is your return policy?
We have a 30-day return policy. However, sales returns for non-defective, in-stock items may be subject to a 15% restocking fee. All special order items will be subject to the fee that the manufacturer charges us to return the item. This can run anywhere from 15% to 30% of the MSRP plus any shipping charges incurred. The restocking fee may be waived for stock items returned for store credit or exchange. Check with the Sales Representative for specifics.

How do I return an item?
Contact a Sales Representative for a verbal return authorization.

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